Outsource Smarter with
Group NB’s BPO Services

Efficient, cost-effective outsourcing solutions designed to streamline operations and boost business growth.

Start Outsourcing Today

Outsource
Smarter with
Group NB’s
BPO Services

Efficient, cost-effective outsourcing solutions designed to streamline operations and boost business growth.

Start Outsourcing Today
bpo1 scaled

What is BPO?

Business Process Outsourcing (BPO) is the practice of hiring a third-party provider to handle specific business functions such as customer service, back-office operations, payroll, HR, data entry, IT support, or call centers.

Instead of managing every task in-house, companies outsource these processes to a trusted BPO partner like Group NB. This allows businesses to:

  • Save on costs by reducing overhead and labor expenses.
  • Boost efficiency with specialized professionals handling tasks.
  • Focus on core business activities such as growth, sales, and innovation.
Talk to an Expert
bpo1 scaled

What is BPO?

Business Process Outsourcing (BPO) is the practice of hiring a third-party provider to handle specific business functions such as customer service, back-office operations, payroll, HR, data entry, IT support, or call centers.

Instead of managing every task in-house, companies outsource these processes to a trusted BPO partner like Group NB. This allows businesses to:

  • Save costs by reducing overhead and labor expenses.
  • Boost efficiency with specialized professionals handling tasks.
  • Focus on core business activities such as growth, sales, and innovation.
Talk to an Expert

Unlock Efficiency with
Group NB’s BPO Services

zap 1

Outsource Smarter.
Scale Faster.

End-to-end BPO services for customer support, admin tasks, and back office operations.

cpu 1

Process-Driven BPO,
Built to Perform

24/7 outsourcing for customer service, data management, and virtual teams.

handshake 1

Your Workflow,
Our Workforce.

Skilled BPO teams that handle the busywork so your core team can focus on growth.

Unlock Efficiency with
Group NB’s BPO Services

zap 1

Outsource Smarter.
Scale Faster.

End-to-end BPO services for customer support, admin tasks, and back office operations.

cpu 1

Process-Driven BPO,
Built to Perform

24/7 outsourcing for customer service, data management, and virtual teams.

handshake 1

Your Workflow,
Our Workforce.

Skilled BPO teams that handle the busywork so your core team can focus on growth.

How Group NB’s Managed BPO Solutions Deliver Results

From customer support and data entry to virtual admin and CRM management, our trained professionals work with precision—boosting productivity, ensuring accuracy, and freeing your in-house team to focus on what matters most.

Learn More About Us
40
40

How Group NB’s Managed BPO Solutions Deliver Results

From customer support and data entry to virtual admin and CRM management, our trained professionals work with precision—boosting productivity, ensuring accuracy, and freeing your in-house team to focus on what matters most.

Learn More About Us
bpo2 1

Full-Service BPO Backed by Operational Expertise

Expert Teams

Skilled professionals for customer support, data entry, and admin tasks.

End-to-End Management

Onboarding, payroll, and compliance fully handled.

Scalable & Flexible

Staffing tailored for peak seasons, projects, or 24/7 operations.

Secure & Reliable

Strong focus on data security, SLAs, and performance accountability.

bpo2 1

Full-Service BPO Backed by Operational Expertise

Expert Teams

Skilled professionals for customer support, data entry, and admin tasks.

End-to-End Management

Onboarding, payroll, and compliance fully handled.

Scalable & Flexible

Staffing tailored for peak seasons, projects, or 24/7 operations.

Secure & Reliable

Strong focus on data security, SLAs, and performance accountability.

Scalable BPO Solutions Designed
For Your Business

Back Office Outsourcing

  • Data Entry & Document Management
  • Invoice Processing & Payroll Support
  • CRM & Database Management

Administrative Support

  • Calendar & Scheduling
  • Virtual Assistant Services
  • Travel Bookings & Personal Task Management

E-Commerce & Logistics

  • Order Processing & Fulfillment Coordination
  • Inventory Management
  • Returns & Customer Dispute Handling

Sales Support & Lead Generation

  • Cold Calling & Appointment Setting
  • CRM Hygiene & Contact Enrichment
  • Follow-Up Sequences & Pipeline Nurturing

Recruitment Process Outsourcing

  • Job Posting & Applicant Screening
  • Onboarding Paperwork & Compliance
  • Timesheet Validation & Benefits Support

Customer Support Outsourcing

  • 24/7 Inbound Call Center
  • Email & Chat Support
  • Compliant Resolution & Escalation Workflow

Scalable BPO Solutions Designed For Your Business

Back Office Outsourcing

  • Data Entry & Document Management
  • Invoice Processing & Payroll Support
  • CRM & Database Management

Administrative Support

  • Calendar & Scheduling
  • Virtual Assistant Services
  • Travel Bookings & Personal Task Management

E-Commerce & Logistics

  • Order Processing & Fulfillment Coordination
  • Inventory Management
  • Returns & Customer Dispute Handling

Sales Support & Lead Generation

  • Cold Calling & Appointment Setting
  • CRM Hygiene & Contact Enrichment
  • Follow-Up Sequences & Pipeline Nurturing

Recruitment Process Outsourcing

  • Job Posting & Applicant Screening
  • Onboarding Paperwork & Compliance
  • Timesheet Validation & Benefits Support

Customer Support Outsourcing

  • 24/7 Inbound Call Center
  • Email & Chat Support
  • Compliant Resolution & Escalation Workflow

Power Your Growth with Group NB’s BPO Solutions

Boost efficiency and cut costs with Group NB’s BPO solutions. Our expert teams manage customer support, data entry, CRM updates, email handling, appointment setting, and virtual admin tasks with speed and accuracy.

We also support finance, HR, and e-commerce workflows, ensuring your operations run lean, productive, and aligned with your KPIs. With Group NB, you get scalable BPO services that reduce overhead and deliver measurable impact.

Get a Free BPO Consultation
bpo3 min scaled
bpo3 min scaled

Power Your Growth with Group NB’s BPO Solutions

Boost efficiency and cut costs with Group NB’s BPO solutions. Our expert teams manage customer support, data entry, CRM updates, email handling, appointment setting, and virtual admin tasks with speed and accuracy.

We also support finance, HR, and e-commerce workflows, ensuring your operations run lean, productive, and aligned with your KPIs. With Group NB, you get scalable BPO services that reduce overhead and deliver measurable impact.

Get a Free BPO Consultation

Power Your Business
with Tailored BPO Talent

Get the right people in the right roles, aligned with your KPIs and goals.

Healthcare

Healthcare

Medical & Healthcare Services

Benefits of Outsourcing

  • Reduce operational costs
  • 24/7 patient support
  • HIPAA compliant solutions
  • Specialized medical expertise

Common Roles

  • Medical Coding
  • Patient Support
  • Claims Processing
  • Telehealth Support
Logistics

Logistics

Supply Chain & Distribution

Benefits of Outsourcing

  • Optimize supply chain
  • Real-time tracking
  • Cost-effective solutions
  • Global network access

Common Roles

  • Inventory Management
  • Order Processing
  • Shipment Tracking
  • Customer Service
Retail & Ecom

Retail & Ecom

E-commerce & Retail Solutions

Benefits of Outsourcing

  • Scale operations quickly
  • Reduce overhead costs
  • 24/7 customer support
  • Multi-channel management

Common Roles

  • Customer Service
  • Order Management
  • Product Listing
  • Returns Processing
Finance

Finance

Financial Services & Banking

Benefits of Outsourcing

  • Regulatory compliance
  • Cost reduction
  • Expert financial analysis
  • Risk management

Common Roles

  • Accounts Payable
  • Financial Analysis
  • Loan Processing
  • Compliance Support
Education & Training

Education &
Training

Education & Training Services

Benefits

  • Improve response times
  • Reduce administrative workload
  • Support remote operations

Common BPO Roles

  • Enrollment Support
  • Student Services
  • Virtual Assistant
  • Help Desk
Professional

Professional

Professional Services

Benefits of Outsourcing

  • Access to expertise
  • Focus on core business
  • Scalable solutions
  • Cost-effective operations

Common Roles

  • Virtual Assistant
  • Research & Analysis
  • Document Processing
  • Administrative Support

Power Your Business with Tailored BPO Talent

Get the right people in the right roles, aligned with your KPIs and goals.

Healthcare

Medical & Healthcare Services

Benefits of Outsourcing

  • Reduce operational costs
  • 24/7 patient support
  • HIPAA compliant solutions
  • Specialized medical expertise

Common Roles

  • Medical Coding
  • Patient Support
  • Claims Processing
  • Telehealth Support

Logistics

Supply Chain & Distribution

Benefits of Outsourcing

  • Optimize supply chain
  • Real-time tracking
  • Cost-effective solutions
  • Global network access

Common Roles

  • Inventory Management
  • Order Processing
  • Shipment Tracking
  • Customer Service

Retail & Ecom

E-commerce & Retail Solutions

Benefits of Outsourcing

  • Scale operations quickly
  • Reduce overhead costs
  • 24/7 customer support
  • Multi-channel management

Common Roles

  • Customer Service
  • Order Management
  • Product Listing
  • Returns Processing

Finance

Financial Services & Banking

Benefits of Outsourcing

  • Regulatory compliance
  • Cost reduction
  • Expert financial analysis
  • Risk management

Common Roles

  • Accounts Payable
  • Financial Analysis
  • Loan Processing
  • Compliance Support

Education & Training

Education & Training Services

Benefits

  • Improve response times
  • Reduce administrative workload
  • Support remote operations

Common Roles

  • Enrollment Support
  • Student Services
  • Virtual Assistant
  • Help Desk

Professional

Professional Services

Benefits of Outsourcing

  • Access to expertise
  • Focus on core business
  • Scalable solutions
  • Cost-effective operations

Common Roles

  • Virtual Assistant
  • Research & Analysis
  • Document Processing
  • Administrative Support

General BPO FAQs

Business Process Outsourcing (BPO) allows companies to delegate non-core tasks—such as customer service, admin, and back office operations—to skilled professionals outside their organization. This leads to reduced overhead, increased efficiency, and the ability to focus internal teams on core growth activities

BPO covers a wide range of tasks across departments, including:

  • Customer support (voice, chat, email)
  • Virtual assistants and executive support
  • Data entry and back office processing
  • Appointment scheduling and calendar management
  • Bookkeeping, invoicing, and payroll support
  • CRM updates and lead management
  • Technical help desk and Tier 1 support

BPO is widely used across industries such as:

  • Healthcare & Medical Services
  • Logistics & Supply Chain
  • Retail & E-Commerce
  • Finance & Insurance
  • Education & EdTech
  • Telecommunications
  • Professional Services(Legal, Consulting, Real Estate)

Our teams operate out of global hubs including the Philippines and Morocco. We provide multilingual support in English, Tagalog, French, and Arabic, with staff trained to meet international quality and compliance standards. All operations are centrally managed to ensure consistency, clear communication, and performance tracking across all time zones

Yes. Data protection is a top priority. We follow strict international compliance standards such as GDPR, HIPAA, and ISO-based protocols. All systems are secured with encryption, access controls, and signed NDAs to protect your business and customer data at every level.

Group NB delivers performance-based outsourcing, not just seat-filling.

We offer:

  • Trained, multilingual global teams
  • Scalable solutions for any size operation
  • Transparent KPIs and real-time reporting
  • End-to-end support including hiring, raining, and compliance
  • Industry-specific workflows tailored to your business needs

Yes. We provide 24/7 coverage and can align team shifts with your local business hours — whether you’re in North America, Europe, the Middle East, or Asia-Pacific

Each BPO team is supervised by a dedicated manager and measured against SLAs and KPIs. We provide regular performance reports, conduct QA audits, and use process optimization tools to ensure consistent delivery.

Absolutely. You can define processes, tools, and communication protocols. We adapt to your systems (e.g., CRMs, helpdesks, calendars), or we can recommend best practices based on industry standards.

Most businesses can launch their first BPO team within 7 to 14 business days, depending on the scope of work. We handle recruitment, onboarding, and training to ensure a smooth, fast transition.

Additional Solutions for Your Business

immigration 1

Immigration Services

Temporary STaffing

Temporary Staffing

Direct Hire

Direct Hire & Headhunting

GNB Edge Black BG

Digital Services

Immigration Services

Temporary Staffing

Direct Hire & Headhunting

Digital Services

Explore More Stories →

Explore More Stories →

Maximize Productivity
With Our BPO Solutions

Our team is ready to answer all your questions
about outsourcing admin, support, and back office tasks.

Partner With Us

Maximize Productivity
With Our BPO Solutions

Our team is ready to answer all your questions about
outsourcing admin, support, and back office tasks.

Partner With Us